Very professional, courteous and responsible! Quite respectful of the customer and excellent follow up and repair progress reporting including pictures! I feel quite confortable in sending my wife and children to the shop with their cars as I feel they will be treated not only respectfully but also that they will not be taken of by not being mechanically inclined. Furthermore, we have received their recommendation of other specialized repair shops that have also resulted in good experiences for us! Great Bear is the place!